Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

​1. 7-Day Return & Exchange Window

• ​Customers may request a return or exchange within 7 days from the date of delivery.
• ​Requests submitted after the 7-day window has elapsed are ineligible for return, replacement, or refund.

​2. Eligibility Criteria

​To qualify for a return or exchange, items must meet the following conditions:

• ​The item must be unused, unwashed, unworn, and in the exact condition received.
• ​All original packaging, price tags, barcode labels, accessories, and promotional items/freebies must remain intact.
• ​A valid proof of purchase (Order ID or tax invoice) is required.
• ​For transit-damaged, defective, or missing items, an unboxing video showing the sealed parcel being opened may be required for verification.

​3. Non-Returnable Items

​For hygiene, health, and safety reasons, the following categories are strictly non-returnable and non-exchangeable:

• ​Innerwear, lingerie, swimwear, and personal grooming/hygiene items.
• ​Perishable goods and edible food items.
• ​Customized, personalized, or made-to-order products.
• ​Items marked as “Final Sale,” “Clearance,” or non-returnable on the product page.
• ​Digital downloads, software keys, and gift cards.

​4. How to Initiate a Return or Exchange

1. ​Submit a Request: Email our support team at support@zymart.com within 7 days of delivery with your Order ID, reason for return/exchange, and clear photos or videos of the product.
2. ​Reverse Pickup: Once approved, our logistics partner will schedule a reverse pickup from your delivery address within 2–4 business days.
3. ​Packaging: Pack the item securely in its original packaging along with all documentation to prevent damage during transit.
4. ​Exchange Dispatch: If you opted for an exchange, the replacement unit will be dispatched once the original item arrives at our facility and passes physical inspection.

​5. Refund Process & Timelines

• ​Quality Check (QC): All returned items undergo a standard quality check upon receipt at our fulfillment center.
• ​Approval & Settlement: Once the QC is approved:
  • ​Prepaid Orders (UPI, Debit/Credit Card, Net Banking): Refunds are credited to the original payment source within 5–7 business days.
  • ​Cash on Delivery (COD) Orders: Refunds are credited via bank transfer (NEFT) or UPI within 3–5 business days of receiving your verified payment details.
• ​Shipping Fees: Original standard delivery fees (if applicable) are non-refundable, except in instances where an incorrect or defective item was shipped by Zymart.

​6. Damaged, Defective, or Incorrect Items

​If your package arrives damaged, tampered with, or contains an incorrect item:

• ​Report the issue within 48 hours of delivery to support@zymart.com.
• ​Attach photos of the outer box, shipping label, and damaged product.
• ​We will arrange a priority reverse pickup and process an immediate, free replacement or full refund.